Privacy Policy

Last Updated: July 2026

At Primrose, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit or make a purchase from primrosedesign.shop.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: primrosedesign24@gmail.com

1. Information We Collect

a) Information You Provide

When you interact with our website, we may collect:

Name
Email address
Billing and shipping address (if/when provided)
Phone number (if/when provided)
Information submitted through our contact form

If you leave comments on our website, we also collect the information shown in the comment form together with your IP address and browser information to help prevent spam.

b) Payment Information

Payments are securely processed through our payment gateway provider. We do not store your debit card, credit card, UPI, or banking details on our servers.

We only receive payment confirmation and transaction details necessary to process your order.

c) Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device information
Cookies used for website functionality

We currently do not use advertising or analytics tracking tools. If this changes in the future, this Privacy Policy will be updated accordingly.

d) Gravatar

If you leave comments, an anonymized version of your email address may be shared with the Gravatar service to display your profile picture, if available.

e) Media Uploads

If you upload images to our website, please avoid uploading images containing embedded location data (EXIF GPS), as visitors may be able to extract this information.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver physical and digital products
Respond to enquiries and customer support requests
Improve our website and customer experience
Prevent fraud and spam
Comply with legal and tax obligations

We do not sell or rent your personal information to third parties.

3. Cookies

Our website uses cookies to improve your browsing experience and enable essential website functionality.

Remember your login session
Save shopping cart information
Store your display preferences
Improve website security

You may disable cookies through your browser settings; however, some website features may not function correctly.

4. Embedded Content

Some pages may include embedded content such as videos, images or social media posts. Embedded content behaves exactly as if you visited the external website directly and may collect data according to that website’s privacy practices.

5. Data Retention

We retain your information only for as long as necessary to:

Process your orders
Provide customer support
Meet legal, accounting and tax obligations

Comments and related information may be retained indefinitely to improve spam detection and comment moderation.

6. Sharing Your Information

We share your information only when necessary to operate our business, including:

Payment gateway providers
Print-on-demand fulfilment partners
Shipping and courier companies
Gravatar (for website comments)

Your information is never sold to third parties for marketing purposes.

7. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data (subject to legal obligations)
Withdraw consent where applicable

To exercise these rights, please contact us at primrosedesign24@gmail.com.

8. Data Security

We implement reasonable security measures to protect your personal information. While we take appropriate precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Primrose
Email: primrosedesign24@gmail.com